Shipping Processing Times

All orders are processed within 36 Hours. We despatch orders Monday to Friday excluding Public Holidays.

Shipping methodCountryApproximate delivery timeShipping cost
Courier PostNew ZealandOvernightFree
Courier Post (Rural Delivery)New Zealand2-3 daysFree
NZ Post International AirAustralia21-28 working daysCalculated at checkout
Asia21-28 working daysCalculated at checkout
Canada21-28 working daysCalculated at checkout
UK21-28 working daysCalculated at checkout
USA12-21 working daysCalculated at checkout
DHL Express CourierAll destinations6-10 working daysCalculated at checkout

International Shipping Policy

We ship to all countries except Ghana and Nigeria.

Canadian Customers are advised to use the DHL Express option due to the long delivery times in Canada when shipped via the postal system.

From time to time lengthy delivery delays are experienced depending on events in each country.  Please be aware this is outside our control. Please contact us if you have not received your order in a timely fashion and we will endeavour to look into it.

Shipping Confirmation and Order Tracking

Overseas orders shipped using the DHL Express option will be tracked and progress emails will be sent to you.

Overseas orders using the NZ Post International Air option are not tracked.

Orders within New Zealand are sent via Courier Post and are tracked.

Customs, Duties & Taxes

NZ Natural Formulas is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

NZ Natural Formulas is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Where possible we will ship a replacement order free of charge.